Personal support and care—right at home

Maple & Mast provides personal support services using a client-centred, trauma-informed approach. Care is delivered with an emphasis on safety, respect, consent, choice, trust, and dignity.

Services may be helpful for seniors, veterans, first responders, people living with brain injuries or disabilities, people recovering from illness or injury, and others who need practical support at home or in the community. Each prospective client is assessed individually so that Maple & Mast can determine whether its services are appropriate for the person’s needs.

Trauma-informed care recognizes that past or current trauma may affect a person’s health, communication, behaviour, comfort, and sense of safety. PSWs use respectful communication, explain care before providing it, seek consent, offer choices where possible, protect privacy, and avoid judgment. Trauma-informed care does not replace medical or mental-health treatment.

Maple & Mast discusses the client’s needs, preferences, schedule, location, and requested supports before services begin. The agreed services, schedule, rates, responsibilities, and other applicable terms are then documented in the client service agreement or care plan.

Maple & Mast will consider a client’s preferences and work to provide a suitable match. Placement depends on client needs, PSW qualifications, availability, location, scheduling, and continuity of care, so a particular PSW cannot always be guaranteed.

Service arrangements are based on each client’s needs, visit schedule, and care plan. Maple & Mast will explain all applicable costs clearly and confirm them in writing before care begins.

Each visit follows the client’s care plan and may include personal care, mobility support, meal preparation, hydration, medication reminders, light household help, companionship, or respite. Maple & Mast will confirm the agreed supports before service begins.

Clients are billed for the authorized service time provided according to their service agreement and recorded visit times. Scheduling, cancellation, minimum-visit, and late-cancellation terms will be provided before service begins. We are happy to bill to insurance companies where it is available.

Depending on the client’s assessment and care plan, support may include personal care, dressing, grooming, meal preparation, hydration, mobility assistance, light household tasks, companionship, community participation, and medication reminders within the PSW’s authorized scope. Maple & Mast will explain which requested services it can safely provide.

Transportation may be available when it is included in the care plan, the assigned PSW is authorized to drive, appropriate insurance requirements are met, and the trip is approved. Transportation arrangements should be confirmed with Maple & Mast in advance.

PSWs are expected to explain care, seek consent, respect a client’s right to decline or pause a non-emergency task, protect confidential information, and report concerns through appropriate channels. Clients are encouraged to communicate their preferences, boundaries, and concerns.

Contact Maple & Mast as early as possible. The applicable notice period and any cancellation charge will be governed by the client service agreement.

Applicants must be graduates of a recognized Personal Support Worker program from a recognized educational institution. They must also hold current First Aid and CPR certification, maintain appropriate professional liability insurance, provide required screening and employment documentation, and be legally entitled to work in Canada.

PSWs must be committed to delivering trauma-informed, person-centred care and to treating every client with dignity and respect. They are expected to participate in orientation and ongoing professional development related to trauma-informed care and other training required for their role.

Yes. All applicants must provide both a satisfactory criminal background check and a satisfactory vulnerable sector check before they can begin working with clients.

Required documentation includes proof of PSW education, First Aid and CPR certification, professional liability insurance, a satisfactory criminal background check, a satisfactory vulnerable sector check, banking and payroll information, and other records required for the role.